Save time & run your business more efficiently with Focus Telecommunications
Say ‘Goodbye' to Wasted Time

As a business owner, you know recovering from a phone call and returning to the task at hand can take precious minutes – or even hours – out of your workday.

Competition is fierce. You can’t afford to lose even one customer to a missed or ignored call. Your dilemma: time is at a premium, your employees have important work to do, and hiring additional staff is not cost-effective.

Focus Telecommunications’ customized solutions can free up your company’s resources. Our professional answering service focuses on your callers so you can focus on your business.

Why Hire A Call Center?

Phone Answering

Do you get the same questions over and over again? Our agents don’t just take messages – they give out information, too! We can fax or email, and forward any follow-up forms directly to your callers. Focus offers good listeners with friendly voices, quick and knowledgeable service, and the freedom to run your company.

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Order Taking & Processing

Never miss another sale to voicemail. Whether using our company’s software or accessing your website portal, Focus provides safe, secure transactions facilitated by savvy agents with the ability to gently upsell.

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Appointment Scheduling

We can work in your appointment software or ours. Focus offers cohesive startup packages, benefiting new companies by helping them avoid the investment in costly in new software.

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Say ‘Hello’ to a New Way of Winning Customer Trust

Focus Telecommunications has been family owned and operated for more than three decades. Our agents have experience and longevity. Scripting is crafted using key phrases and bullet points, so conversations never sound forced or unnatural.

All calls are answered in real time by a compassionate and knowledgeable team member, resulting in:

  • Fewer mistakes
  • Lower costs
  • Faster service
  • Better representation
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Years In Business
Service Awards Received
Employees with us over 5 years

The Value of the Messages We Take...Priceless

Have Questions About Using An Answering Service?

Download our free guide, “24 Questions To Ask When Selecting An Answering Service”. And if your question isn’t in there, give us a call! We’d be happy to answer any additional questions you may have.

Certified and Dependable!

Focus is the only professional answering service in Maryland to be awarded a 24/7 Gold Site Certification. That means we are operational 99.99% of the time, and always here for you.

You can count on Focus to:

  • Protect your reputation
  • Build your business
  • Treat all callers with respect
  • Challenge our agents to meet your highest standards
Learn More About Our Awards