The Right Message – The Right People – The Right Time

From flooded rooms to power and water outages, residents faced with an emergency are desperate for help. But contacting the wrong on-call person only delays and complicates matters.

Focus is a property management call center that offers comprehensive property management services, including emergency response. Your on-call personnel will receive a complete, accurate message without delay.

  • All calls are answered by friendly, knowledgeable agents who reassure residents that help is on the way.
  • Calls that fit established criteria are escalated. Those that do not are forwarded to the office for the next business day. You determine what constitutes an emergency.
  • On-call personnel receive a complete, accurate message without delay.
  • Your on-call list can easily be changed at any time from a smartphone or computer!
Your Company’s Reputation is on the Line – Don’t Put it On Hold

Thirty years ago, Focus Answering Service developed a comprehensive plan for property management answering services.

Today, our local agents answer calls remotely for apartment communities all over the country including communities in Columbus and Cleveland, OH as well as Pennsylvania.

In fact, one of Focus’ longtime salespeople is a resident of Ohio and is active in the local property management community. We are also proud to be a member of the Northern Ohio Apartment Association. Serving more than 150,000 suites throughout 36 counties in Northern Ohio, NOAA maintains its exceptional standards while offering education and advocacy programs to owners and managers.

Our Vice President of Business Development and CFO Jim Reandeau lives in York, PA, and remains active in the property management community there. Focus is also a proud member of the Pennsylvania Apartment Association, which regularly delivers phenomenal networking opportunities for owners, suppliers, vendors, and management companies, helping all parties to succeed.

  • Maintenance
  • Emergency response
  • Call screening
  • Rent reminders
  • Lease applications
  • Scheduling
  • And more!

Exemplary customer service is our driving principle. We know your requirements, we respond quickly, and we maintain your company’s stellar reputation.

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