The Right Message – The Right People – The Right Time

From flooded rooms to power and water outages, residents faced with an emergency are desperate for help. But contacting the wrong on-call person only delays and complicates matters.

Focus is a property management call center that offers comprehensive property management services, including emergency response. Your on-call personnel will receive a complete, accurate message without delay.

  • All calls are answered by compassionate, knowledgeable agents who reassure residents that help is on the way.
  • Calls that fit established criteria are escalated. Those that do not are forwarded to the office for the next business day. You determine what constitutes an emergency.
  • Your on-call list can easily be changed at any time from a smartphone or computer!
Your Company’s Reputation is on the Line – Don’t Put it On Hold

Thirty years ago, Focus Telecommunications created a plan for answering for apartment communities.

Today, serving clients as a property management call center has become our niche.

  • Maintenance
  • Emergency response
  • Call screening
  • Rent reminders
  • Lease applications
  • Scheduling
  • And more!

Exemplary customer service is our driving principle. We know your requirements, we respond quickly, and we maintain your company’s stellar reputation.

Proud Members of the Property Management Community