As an answering service for HVAC contractors, we teach our agents about your specific needs so you won’t miss an important call or a potential lead.
Here’s the cold hard truth: When an AC unit is on the fritz in the thick of the sweltering summer heat – your callers are HOT! When the winter winds blow and the heat goes out, well, callers are still HOT! Hot or Cold callers are desperate for their systems to be fixed as soon as humanly possible.
As an HVAC specialist, you juggle any number of needs on a daily basis, providing critical comforts to multiple families. But these demands can make fielding phone calls – even make-it or break-it calls – almost impossible.
With Focus on the job around the clock, you can stay cool under pressure while serving clients and prospects, alike.
Using a custom script inspired by your company’s policies and protocols, Focus provides your customers with exemplary knowledge and attention to detail. They’ll never realize they are speaking to an answering service for HVAC companies.
Here’s how we do it:
- Our agents will take down all the pertinent information and deliver it to your crew.
- Calls regarding potential new installs can be given priority and escalated to your sales team.
- Detailed messages will be taken for non-emergency situations and forwarded to your office for your attention on the next business day.
- Urgent service calls can be sent directly to an on-call technician.
Focus is staffed by skilled agents around the clock, all of whom are adept at understanding your priorities and helping to turn new callers into new contract customers.
Trust our timely, professional team to:
- Take and deliver accurate messages.
- Dispatch on-call team members in an efficient, organized fashion.
- Escalate emergencies based on a blend of common sense and criteria you provide.
- Represent your company with professionalism and courtesy at any hour of the day or night.
- Implement myriad tracking tools and provide call management.
And because our answering service for HVAC techs is available 24-7, you won’t miss out on a new lead or job.