Answering Service for Contractors

Keep Your On-Call Lines Straight
Focus offers on-call answering service for contractors

Plumbing, mechanical engineers/HVAC, electrical contractors, construction, and more; service companies often have multiple phone numbers for their on-call contractors.

Don’t trust your maintenance to any fly-by-night on-call answering service.

If a plumber is mistakenly contacted in the wee hours of the morning when an electrician is needed, anger and frustration are guaranteed – and that may be the least of your worries.

Focus’ maintenance answering services eliminate mistakes while ensuring faster, more cost-effective solutions and better representation for your company.

  • Calls are answered by caring, knowledgeable agents who reassure customers that help is on the way.
  • You determine what constitutes an emergency. Calls that fit established criteria are escalated. Those that do not are forwarded to your office for the next business day.
  • On-call contractors receive complete, accurate information via text, email, or telephone.
  • Your on-call list can be changed swiftly, simply, and any time from a smartphone or computer!
Maintain Your Maintenance Company’s Reputation

Missing a phone call from a prospective new client or a loyal customer with a substantial problem can be disastrous for a contractor.

Choose Focus as your on-call answering service, and never lose another client to voicemail.