Who We Serve

The Best Possible Service for Your Customers

Over the last 30 years, multiple business leaders have come to us with the same concern: “No one answers for our industry well!”

We’ve been happy to disprove the notion every time.

Your callers deserve the best service possible. Focus is more than just a virtual answering service. When hired, we become part of your business – an assistant, a partner, and a stellar first impression for so many of your customers.

We deliver quality results for the following industries
Property Managers
Flooded rooms, ice hazards, power outages, and worse – when your tenants have an emergency, time is of the essence. Focus provides virtual answering services for a significant percentage of apartment complexes throughout Montgomery County, and beyond. Our agents are experts in handling flustered, frustrated, and angry residents. We can reassure your callers without accepting blame, and deliver urgent information to the right on-call, consistently.

LEARN MORE
Contractors
Plumbers, electricians, HVAC specialists, and other contracting professionals lead busy, stressful lives. Being on-call is difficult enough without receiving messages in the wee hours of the morning that should be directed to someone else. Our cost-effective practices deliver the right message to the right person at the right time. Change your on-call list on the fly, quickly and easily from your computer or smartphone.

LEARN MORE
Medical
We led the HIPAA training for the Association of Telemessaging Services International (ATSI). Our secure, encrypted medical practices safeguard your patients’ personal information and our agents can help you maintain accreditation, page out calls, and submit reports in a timely and efficient manner.

LEARN MORE
Small Business Support
Competition is fierce, and you cannot afford to lose even one new customer. Our agents can make certain that all calls are answered so prospects don’t move on to the next company on their list. Onboarding is swift and collaborative. Tell us what you hope to achieve with your small business, and we will formulate a perfect plan for you.

LEARN MORE
Custom Solutions, Collaborative Service

Currently, more than 76% of our new business comes to us via referral.

Why?

  • Onboarding is easy and painless
  • We learn what is important to you and your company
  • We respond to clients AND callers quickly and efficiently
  • We maintain your trust and build your reputation
  • Designated liaisons are assigned to complex accounts

Find out how Focus can answer for your industry.

ASK ABOUT OUR FREE ONE WEEK TRIAL