Who We Serve

We Answer for Your Industry

Over the last 30 years, multiple business leaders have come to us with the same concern: “No one answers for our industry well!”

We’ve been happy to disprove the notion every time.

Your callers deserve the best service possible. Focus is more than just a virtual answering service. When hired, we become part of your business – an assistant, a partner, and a stellar first impression for so many of your customers.

We answer for property managers and the contractors who work with them
Property Managers
Flooded rooms, ice hazards, power outages, and worse – when your residents have an emergency, time is of the essence. Focus provides virtual answering services for a significant percentage of apartment communities throughout Maryland, and beyond. Our agents are experts in handling flustered, frustrated, and angry residents. We can reassure your callers without accepting blame, and deliver urgent information to the right on-call, consistently.

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Contractors
Plumbers, electricians, HVAC specialists, and other contracting professionals lead busy, stressful lives. Being on-call is difficult enough without receiving messages in the wee hours of the morning that should be directed to someone else. Our cost-effective practices deliver the right message to the right person at the right time. Change your on-call list on the fly, quickly and easily from your computer or smartphone.

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Custom Solutions, Collaborative Service

Currently, more than 76% of our new business comes to us via referral.

Why?

  • Onboarding is thorough and comprehensive
  • We learn what is important to you
  • We respond to tenants and residents quickly and efficiently
  • We maintain your trust and build your reputation
  • Designated liaisons are assigned to complex accounts

Find out how Focus can answer for you.

ASK ABOUT OUR FREE ONE WEEK TRIAL