Are you leveraging SMS solutions properly – or at all? If not, consider this: more than 6 billion texts are sent daily, with Americans texting twice as much as they call. Why not save time and money while reaching customers using their preferred mode of communication?
Using Focus’ SMS solutions, your customers can text their messages to you, utilizing your business’s existing landlines.
Our team text-enables your existing number, allowing it to both send and receive SMS messages. Our agents can subsequently respond to your callers, with the same compassionate and knowledgeable customer service you’ve come to expect from our 24-hour answering service.
- No additional hardware is required.
- The message is emailed to you or available for you to check in on your own time via our customer portal.
- There is absolutely no disruption to your voice service at any time.
Focus Answering Service’s SMS solutions:
-Reduce answering service agent time, which lowers your monthly bills.
-Expedite internal processes and your response time, improving customer service AND your reputation.
-Are easily integrated with communication channels via your company website.
-Track, time stamp, and records all messages, which are then available for download via a .CSV file.
Better yet, SMS solutions allow you to keep your existing phone number, without any interruption to your existing voice settings.
A staggering 78% of people wish they could have a text conversation with a business.
Make their wishes come true. Call Focus today to schedule a consultation.