It is 2019. Automation, machine learning, and Artificial Intelligence are replacing jobs at a rapid pace. It won’t be long before employment opportunities are relegated to tasks only humans can perform – those requiring creative thinking, natural empathy, and the demonstration of good judgment.
As time goes on, adaptability will be one of the most sought-after human skills, and the ability to learn and adjust – especially while conversing – will become increasingly important. But the ability to communicate may ultimately be the coveted talent that prompts employers to choose one applicant over another. And in that regard, there may be no better training ground than the computer monitors and phone lines of a 24/7 call center.
Telephone answering service skills place potential hires at the top of many recruiters’ A-lists. At Focus Telecommunications, our agents learn to interact succinctly, while processing complex information with expedience and accuracy. Connecting effectively with another human being without the benefit of sight or body language gives them a distinct advantage in today’s ever-changing workplace.
Are you interested in enhancing your resume and skill set, while making yourself valuable to all future employers? Visit the Employment section of our website to learn about working for Focus Telecommunications.