Quick Onboarding is a Necessity in Emergencies

With COVID-19 causing abrupt shutdowns nationwide, companies in the service industry must quickly adapt to provide quick onboarding in emergencies.

Focus recently received a call from an HVAC company serving parts of South Carolina and Georgia since 1999.

Their answering service had notified the company that two of its agents tested positive for COVID-19 and they would be shutting down at the close of business that day and sending all agents home to self-isolate for 14 days.

This essential services company had to find a new answering service FAST.

After being referred to two different businesses that were completely saturated – a friend of a friend steered them our way.

We were more than happy to help.

At 4:00 PM, we put their Setup on the fast track, and we began answering calls for them within two hours.

After just one night of answering calls, we received the following note from the company president:
“I am very impressed with your system,” it read. “My office said you guys were a delight to deal with. I was impressed and at 7:31 A.M. I got my digest email of all the calls. Just like you said… I feel we may be sticking with you guys.”

Focus Telecommunications prides itself on our team’s ability to achieve quick onboarding in emergencies – and any time, really. Our team hustled to get this new account on board at record speed, and as a result, may have kicked off a mutually beneficial long-term relationship. Even more than that, it demonstrated our ability and commitment to help out in a pinch and provided a much-needed sense of security during a time of intense strife.

If you’re in need of an answering service, our team is always ready to help. We can get your account up and running when you need it most – during the COVID-19 crisis or any other emergency, and any other time of the year. Give us a call today at 800-886-6696. We are here to help.

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