From flooded rooms to power and water outages, tenants faced with an emergency are desperate for help. But contacting the wrong on-call person only delays and complicates matters.
Focus is a property management call center that offers comprehensive property management services, including emergency response. Your on-call personnel will receive a complete, accurate message without delay.
- All calls are answered by compassionate, knowledgeable agents who reassure residents that help is on the way.
- Calls that fit established criteria are escalated. Those that do not are forwarded to the office for the next business day. You determine what constitutes an emergency.
- Your on-call list can easily be changed at any time from a smartphone or computer!
Thirty years ago, Focus Telecommunications created a plan for answering for apartment communities.
Today, serving clients as a property management call center has become our niche.
- Emergency response
- Call screening
- Rent reminders
- Lease applications
- And more!
Exemplary customer service is our driving principle. We know your requirements, we respond quickly, and we maintain your company’s stellar reputation.