Pricing

The Power of a Person with Pricing to Match

Cost effectiveness is much more important than cost.

Many clients believe that customized call center services are automatically more expensive.

Just the opposite.

A plan that not only gives you what you need, but everything you need, is typically the most cost-effective route.  Why? Because spending slightly more on your answering service can significantly reduce overhead costs such as payroll.

Tell us your budget and what you want to accomplish and we can customize a perfect solution for your needs.

The average Focus call:

  • Lasts 2 minutes (agent work time)
  • Consists of answering the call, taking a detailed message, and dispatch
  • Is invoiced only for any incremental time used

Our outsourced call center pricing includes “A La Carte” options such as customized paging, patching, scripting, and more.

Automation can also be implemented in front of the service or behind the scenes, lowering your costs by directing your calls and information.

The following are a few sample packages for our outsourced call center. Pricing is based on our standard, 28-day billing periods.

Sample Pricing

$ 29 Billing Cycle
Basic
24/7 Answering - standardized uncomplicated account
30 agent work minutes included
$0.99/additional minute
Secure message delivery included via email, fax or voicemail
HOT
$ 53 Billing Cycle
Professional
24/7 Answering - standardized account
50 agent work minutes included
$0.99/additional minute
Secure Messaging included via email, fax or voicemail
Additional features individually priced
$ 229 Billing Cycle
Ultimate
24/7 Answering - customized account
200 agent work minutes included
$1.01/additional minute
Secure message delivery included via email, fax or voicemail
Additional features individually priced
Additional features may include:
Web chat service, Web portal, Appointment scheduling, Order taking, Technical support, Help desk, Email reply, Receptionist service, Reservations and more!

Note: Packages listed above are for example purposes only.

Costs for customized services will depend on the features you choose.  Your “A La Carte Menu” includes options such as customized paging, patching, scripting, and more.

Keep in mind, spending slightly more on your answering service now can save you a great deal of money in the long run.

Don’t try to “go it alone.” Talk to us about your goals, be honest about your budget, and together we can design a plan to fit your needs.  If it can be done, we can help you do it.