Category: Phone Answering

Professional Customer Service Agents Prevent Important Sales Opportunities from Being Put on Hold
Put a customer on hold, and you may as well put the phone down and walk away. The damage is done. That may be a slight exaggeration. Then again, maybe [...]
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What STIR/SHAKEN Means for You and Your Answering Service
We’ve been hearing a lot about STIR/SHAKEN in the news lately. Most of us are probably thinking, “Yay! It’s about time!” But what IS STIR/SHAKEN? STIR/SHAKEN is the name for [...]
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Your Clients Won’t Know When You Are Not Working When You Hire a Professional Call…
Perception is everything. When a customer dials your number, they want to know that the person answering the phone has a working knowledge of the business, and a vested interest [...]
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Answering Service Technology Streamlines After-Hours Property Management Concerns
It’s Christmastime – make sure to leave some space on that list to Santa for some cutting-edge answering service technology. After all, ‘tis the season for the latest and greatest [...]
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How Local Answering Services Get to Know Your Customers Better
Quality local answering services are an asset to businesses because, over time, they can get to know your customers as people – not just names and numbers on a page [...]
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5 Important Considerations When Hiring A Professional Answering Service
Hiring a professional answering service? There are a lot of options out there. A quick Google search yields approximately 154… million. So, you’ve got your work cut out for you. [...]
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3 Ways A Professional Answering Service Can Address Issues Before They Occur
Wouldn’t it be nice to be able to anticipate problems before they happen? To have a kind of sixth sense warning you of situations that could cause you financial hardship [...]
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Coronavirus Scare Warrants Review of Telephone Answering Protocols
The country remains on high alert as coronavirus-related headlines dominate the newsfeed. There are currently more than 40 confirmed cases of the respiratory disease known as coronavirus (COVID-19) in the [...]
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