Category: Phone Answering

What Goes into the Cost of Hiring an Outsourced Answering Service?
If you are on the hunt for a virtual receptionist (or for virtual receptionist services) for your office, you need to understand the expenses involved. Pricing and packages vary from [...]
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4 Ways Call Centers Guarantee Accurate Dispatch Procedures
Precision and accuracy. They’re the linchpins of custom dispatch procedures for property managers. You cannot afford to have an incomplete message sent to the wrong on-call when one of your [...]
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Telephone Answering Service Skills Can Help You Stand Out in the Job Market
  It is 2019. Automation, machine learning, and Artificial Intelligence are replacing jobs at a rapid pace. It won’t be long before employment opportunities are relegated to tasks only humans [...]
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Worried About Minimum Wage Increase Repercussions? There is an Alternative!
On March 28, the Maryland House of Delegates voted to override Governor Hogan’s veto to pass a minimum wage increase bill. The bill will go into effect at the beginning [...]
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First Do No Harm: Protect Your Patients’ Info with HIPAA Compliant Medical Answering Services
The Health Insurance Portability and Accountability Act (HIPAA) was signed into law in 1996 to ensure that sensitive Patient Health Information (PHI) – such as names,  identification numbers, billing information, [...]
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Provide Customer Support While You Sleep with a 24-Hour Answering Service
Missed calls are missed opportunities. And that’s a best-case scenario. At worst, they’re burnt bridges. It’s a somber thought. Just as you’re turning in for the night, many of your [...]
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It Worked LAST Year! How a Professional Answering Service Can Help You Avoid a Thanksgiving…
One would think that Thanksgiving Day would be relatively quiet at a professional answering service.  After all, we all understand most businesses and medical offices are closed and we don’t [...]
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Hiring an Assistant Can Be Terrifying
“Too many business owners see hiring an assistant as an unnecessary reduction in their own compensation,” said businessman Levi King in a recent Inc. blog. King is the founder of [...]
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