Category: Phone Answering

Coronavirus Scare Warrants Review of Telephone Answering Protocols
The country remains on high alert as coronavirus-related headlines dominate the newsfeed. There are currently more than 40 confirmed cases of the respiratory disease known as coronavirus (COVID-19) in the [...]
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Why Authenticity and Consistency are the Key to Quality Customer Service
When a business phone rings, chances are the caller is looking for a solution to a problem. Moreover, they are hoping a human being will answer! In fact, that human [...]
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4 Ways Knowledgeable Answering Service Operators Protect Your Reputation
A greeting by a personable and proficient answering service operator sends a message to your residents that they are in good hands. This protects your reputation as a property manager [...]
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What Goes into the Cost of Hiring an Outsourced Answering Service?
If you are on the hunt for a virtual receptionist (or for virtual receptionist services) for your office, you need to understand the expenses involved. Pricing and packages vary from [...]
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4 Ways Call Centers Guarantee Accurate Dispatch Procedures
Precision and accuracy. They’re the linchpins of custom dispatch procedures for property managers. You cannot afford to have an incomplete message sent to the wrong on-call when one of your [...]
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Telephone Answering Service Skills Can Help You Stand Out in the Job Market
  It is 2019. Automation, machine learning, and Artificial Intelligence are replacing jobs at a rapid pace. It won’t be long before employment opportunities are relegated to tasks only humans [...]
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Worried About Minimum Wage Increase Repercussions? There is an Alternative!
On March 28, the Maryland House of Delegates voted to override Governor Hogan’s veto to pass a minimum wage increase bill. The bill will go into effect at the beginning [...]
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First Do No Harm: Protect Your Patients’ Info with HIPAA Compliant Medical Answering Services
The Health Insurance Portability and Accountability Act (HIPAA) was signed into law in 1996 to ensure that sensitive Patient Health Information (PHI) – such as names,  identification numbers, billing information, [...]
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