Overflow, after-hours, or around the clock – your customers deserve to speak to a pleasant and informed representative whenever they call to place an order.
Focus is a fully-customizable, order taking call center
We Can Handle It All:
- Extensive product knowledge
- Conversational scripting
- Accurate quotes
- Gentle up-selling
- Safe, secure transactions
- Personalized service for repeat callers
Is a televised ad expected to generate multiple calls in various time zones?
Do you require coverage 24 hours a day, 7 days a week?
Focus can staff for your needs!
From simple transactions to high volume orders, our order taking call center can eliminate your company’s need for additional hires and boost your bottom line.
And handing us the reins for your orders and processing is as easy as 1-2-3:
- Extensive education allows our agents to become well-versed with your products
- Simple, straightforward scripting keeps them on point until they are fully immersed in your products or services.
- Agents can field and file orders via real-time entry into your e-commerce site, OR we can upload and integrate your catalog into our own software.
Contact us today to learn more!