Ordering Taking & Processing
Order Taking Call Center: FOCUS COMPLETES YOUR ORDER
Focus is a fully-customizable, order taking call center.
Overflow, after-hours, or around the clock – your customers deserve to speak to a pleasant and informed representative whenever they call to place an order.
We Can Handle It All:
- Extensive product knowledge
- Conversational scripting
- Accurate quotes
- Gentle up-selling
- Safe, secure transactions
- Personalized service for repeat callers
INCREASE YOUR SALES, NOT YOUR STAFF
Is a televised ad expected to generate multiple calls in various time zones?
Do you require coverage 24 hours a day, 7 days a week?
Focus can staff for your needs!
From simple transactions to high volume orders, our order taking call center can eliminate your company’s need for additional hires and boost your bottom line.
And handing us the reins for your orders and processing is as easy as 1-2-3:
- Extensive education allows our agents to become well-versed with your products
- Simple, straightforward scripting keeps them on point until they are fully immersed in your products or services.
- Agents can field and file orders via real-time entry into your e-commerce site, OR we can upload and integrate your catalog into our own software.
WE CAN WORK WITH YOUR SOFTWARE
And more!
Questions?
Contact us today to learn more!