Category: Customer Service

A Virtual Assistant Can Efficiently Direct Calls for Superior Customer Service
How many calls do you receive per day? In our experience – too many to count; certainly, too many to devote 110% of your attention to, regardless of how much [...]
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Live with Passion, Work with Friends
Have you ever walked into a room where you didn’t know anyone, but were immediately drawn to someone who was in a conversation with others?  He or she may have [...]
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The Real Cost of Bad Customer Service is Something You Can Never Afford
In a world of automated service, and particularly during a pandemic when companies are stretched to the limit – people who finally get people on the phone are really lucky. [...]
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Why Authenticity and Consistency are the Key to Quality Customer Service
When a business phone rings, chances are the caller is looking for a solution to a problem. Moreover, they are hoping a human being will answer! In fact, that human [...]
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4 Reasons to Reconsider Hiring a Full-Time Receptionist
Hoist your highlighters high and pour out a cup of paperclips. These are the waning days of the full-time receptionist. An increasing number of businesses are opting for virtual professionals [...]
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It’s Not a Nine to Five World, Anymore
It happened, Sunday, January 20th at 10:32 AM – and again Wednesday, February 13th at 7:45 PM, and then again today, Tuesday, March 12th at 6:27 AM! And we’re thrilled!! Our new website designed, [...]
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Single Person Businesses Can Soar with Contact Center Assistance
Consultants, contractors, and freelancers have always been a part of the business culture throughout the U.S. and other free countries; however the proliferation of these solo operations has grown since [...]
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Use Socratic Questioning to Undermine Fear and Anxiety
My grandmother always said, “90% of the things we worry about never happen.” We waste energy and time worrying. It causes anxiety and a loss of productivity.  We need to [...]
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