Category: Customer Service

4 Reasons to Reconsider Hiring a Full-Time Receptionist
Hoist your highlighters high and pour out a cup of paperclips. These are the waning days of the full-time receptionist. An increasing number of businesses are opting for virtual professionals [...]
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It’s Not a Nine to Five World, Anymore
It happened, Sunday, January 20th at 10:32 AM – and again Wednesday, February 13th at 7:45 PM, and then again today, Tuesday, March 12th at 6:27 AM! And we’re thrilled!! Our new website designed, [...]
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Single Person Businesses Can Soar with Contact Center Assistance
Consultants, contractors, and freelancers have always been a part of the business culture throughout the U.S. and other free countries; however the proliferation of these solo operations has grown since [...]
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Use Socratic Questioning to Undermine Fear and Anxiety
My grandmother always said, “90% of the things we worry about never happen.” We waste energy and time worrying. It causes anxiety and a loss of productivity.  We need to [...]
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Call Centers Extend Your Customer Service Hours, 24/7
Quality customer service is the key to a successful company. And an answering service should be a significant part of your organization. We live in an “I Want It NOW” [...]
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Sensory Preferences Can Help You Close a Sale
Seeing. Touching. Hearing. We all tend to relate best to one of these sensory preferences.  That doesn’t mean we don’t use all of our available senses, it just means that [...]
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