Category: Case Study

Small Company Saves $43,200 Per Year by Not Answering their Phones!
Every penny we save goes straight to our bottom line. The recession taught us to work SMARTER to minimize our expenses, but few of us have done it. This client [...]
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Focus Helps Long-Time Client Increase Customer Service and Lower Employee Costs
Focus was previously contacted by a client of more than 10 years with an urgent request: Could we provide after-hours technical support for the customers who purchased their software? “Let’s [...]
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Making an Appointment for Success
Our client was a beautician who wanted to help other women realize their own dreams. She planned to launch multiple salons dedicated to “the big day” in any woman’s life [...]
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