Category: Business Etiquette

Why Wait Until Tomorrow When Your Answering Service Can Get It Done Today?
Employees can occasionally procrastinate. Unfortunate, but true. The agents employed by a quality answering service simply do not have that luxury. In fact, the most important thing to remember if [...]
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Keep Your Business’ Phone Number with Call Forwarding Solutions
Call forwarding solutions allow businesses to utilize their established phone number when working with a telephone answering service. Call forwarding is achieved with a unique toll-free number assigned to you [...]
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There’s a Difference Between Full-Time Work from Home and Emergency Work from Home
Some people work from home full-time, and that’s simply part of their job description. Like any workplace routine – being in the house, not a cubicle, is second nature to [...]
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Cheap Seeds Bring Cheap Birds: Weigh Price and Value to Achieve a Better Return on…
By Donna West, President, Focus Answering Service I am an avid backyard bird watcher. In the garden surrounding my deck there are several feeders, serving up a feast for different [...]
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3 Ways to Keep Your Cool and Deal with Cranky Customers
Regardless of what line of business you’re in, angry and irate customers who want to scream and shout and make you feel like an utter failure are always, always – [...]
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The Ancient Theory of Thirds
The ancient theory of thirds says that in any organization, team, business or industry association, one-third of the people will do two-thirds of the work. The next third will do [...]
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Did You Invite a Thief into Your Business?
I bought my new computer through a private dealer this time. He transferred everything from my old laptop to my new one and added some extra protection, since I was [...]
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Actor – Owner – and Present
The following blog was originally written for Focus Telecommunications team members. Upon revisiting it, I realized just how applicable it is to so many of our clients. – Donna West, [...]
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