Category: Business Etiquette

Scheduled Video Meetings Can Go a Long Way in Easing Anxiety
Meetings get a bad rap. Lots of complaining about some people droning on and others not contributing. Lots of parroting about how boring they are. Let’s take an honest look [...]
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Why Wait Until Tomorrow When Your Answering Service Can Get It Done Today?
Employees can occasionally procrastinate. Unfortunate, but true. The agents employed by a quality answering service simply do not have that luxury. In fact, the most important thing to remember if [...]
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Keep Your Business’ Phone Number with Call Forwarding Solutions
Call forwarding solutions allow businesses to utilize their established phone number when working with a telephone answering service. Call forwarding is achieved with a unique toll-free number assigned to you [...]
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There’s a Difference Between Full-Time Work from Home and Emergency Work from Home
Some people work from home full-time, and that’s simply part of their job description. Like any workplace routine – being in the house, not a cubicle, is second nature to [...]
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Cheap Seeds Bring Cheap Birds: Weigh Price and Value to Achieve a Better Return on…
By Donna West, President, Focus Answering Service I am an avid backyard bird watcher. In the garden surrounding my deck there are several feeders, serving up a feast for different [...]
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Stop Robocalls from Ruining Your Business
Robocalls are relentless, intrusive, underhanded wastes of time; and could be ruining your relationship with your customers. Recent studies have shown that one out of four people cannot tell the [...]
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3 Ways to Keep Your Cool and Deal with Cranky Customers
Regardless of what line of business you’re in, angry and irate customers who want to scream and shout and make you feel like an utter failure are always, always – [...]
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The Ancient Theory of Thirds
The ancient theory of thirds says that in any organization, team, business or industry association, one-third of the people will do two-thirds of the work. The next third will do [...]
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