Oops a Daisy! When Good Intentions are Nipped in the Bud
Focus Telecommunications celebrated its anniversary in April. To recognize the occasion, we decided to send packages of wildflower seeds to our employees to thank them for “helping us to grow.” [...]
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Scheduled Video Meetings Can Go a Long Way in Easing Anxiety
Meetings get a bad rap. Lots of complaining about some people droning on and others not contributing. Lots of parroting about how boring they are. Let’s take an honest look [...]
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The Real Cost of Bad Customer Service is Something You Can Never Afford
In a world of automated service, and particularly during a pandemic when companies are stretched to the limit – people who finally get people on the phone are really lucky. [...]
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3 Ways A Professional Answering Service Can Address Issues Before They Occur
Wouldn’t it be nice to be able to anticipate problems before they happen? To have a kind of sixth sense warning you of situations that could cause you financial hardship [...]
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Why Wait Until Tomorrow When Your Answering Service Can Get It Done Today?
Employees can occasionally procrastinate. Unfortunate, but true. The agents employed by a quality answering service simply do not have that luxury. In fact, the most important thing to remember if [...]
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Keep Your Business’ Phone Number with Call Forwarding Solutions
Call forwarding solutions allow businesses to utilize their established phone number when working with a telephone answering service. Call forwarding is achieved with a unique toll-free number assigned to you [...]
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Quick Onboarding is a Necessity in Emergencies
With COVID-19 causing abrupt shutdowns nationwide, companies in the service industry must quickly adapt to provide quick onboarding in emergencies. Focus recently received a call from an HVAC company serving [...]
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“You Guys Saved My Butt!”
Our client of less than a year grabbed my hand and shook it, “I had two people call out yesterday and if we hadn’t had you, I don’t know what [...]
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