First Do No Harm: Protect Your Patients’ Info with HIPAA Compliant Medical Answering Services
The Health Insurance Portability and Accountability Act (HIPAA) was signed into law in 1996 to ensure that sensitive Patient Health Information (PHI) – such as names,  identification numbers, billing information, [...]
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Why Awards and Certifications Matter when Choosing an Answering Service
If you’re searching for an answering service, you’ve noticed the ads and web pages touting the certifications and awards different companies have earned.  They’re not just boasting. Those accolades mean [...]
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Provide Customer Support While You Sleep with a 24-Hour Answering Service
Missed calls are missed opportunities. And that’s a best-case scenario. At worst, they’re burnt bridges. It’s a somber thought. Just as you’re turning in for the night, many of your [...]
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Small Company Saves $43,200 Per Year by Not Answering their Phones!
Every penny we save goes straight to our bottom line. The recession taught us to work SMARTER to minimize our expenses, but few of us have done it. This client [...]
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4 Ways an Answering Service Minimizes Property Damage During Dire Emergencies
Property management is a never-ending job. Fielding the questions, complaints, and – sure – occasional praises from your tenants is a task that will never fit neatly between the hours [...]
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Focus Helps Long-Time Client Increase Customer Service and Lower Employee Costs
Focus was previously contacted by a client of more than 10 years with an urgent request: Could we provide after-hours technical support for the customers who purchased their software? “Let’s [...]
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Making a List, Checking It Twice: How Order Taking & Processing Can Boost Your Holiday…
“The next item is #34251, the red plush robe, size medium, at $87.99,” Mrs. Claus said in a cheery voice. “And the final item will be the blackwatch plaid pajamas, [...]
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Santa Hotline: Give the North Pole’s Professional Answering Service a Jingle
Focus Telecommunications has been honored to help Santa for more than 10 years! Thousands of children from across the United States have shared their wish lists and special messages for the [...]
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