Sykesville, MD, April 6, 2024 – Focus Answering Service, a leading provider of outsourced answering service solutions, is proud to announce the promotion of Tom Reandeau to the position of Vice President and Chief Operating Officer. With a long and distinguished...
Communication is king – and, yeah, sometimes costly. Managing incoming calls effectively can be a significant challenge for companies of all sizes. This is where answering services come into play, offering a seamless way to ensure that calls are answered...
In the bustling world of business, answering services have become indispensable for a wide array of industries, offering a bridge between companies and their clients. Focus Answering Service stands out as a versatile partner, catering to a broad spectrum of sectors,...
Managing call volumes while balancing administrative tasks can be a daunting challenge for businesses when every second – and every dollar – counts. When time, money, and customer service are on the line, a business answering service steps in, acting as a lifeline to...
Good help is hard to find – particularly in today's fast-paced corporate environment, where competition is fierce, and automation abounds. Still, true communication remains the key to success. Finding the right answering service provider is critical for maintaining...
It’s one of those stories that get passed around over and over. It happened in San Fransisco, at the ATSI meeting back in 1999. Prior to the beginning of the meeting a bunch of Snuggies (and others) were sitting in the Conga Room at the Fairmont Hotel, running a tab,...
As the winter chill hits its peak in so many parts of the country – and the sweltering summer heat looms somewhere on the horizon – HVAC contractors have their work cut out for them. Consider a freezing family desperate for heater repairs as the snow mounts outdoors –...
It’s a dog-eat-dog world. Don’t go it alone. At least… not completely. In the dynamic world of entrepreneurship, the term "solopreneur" is gaining traction. Unlike traditional entrepreneurs who may build businesses with teams, solopreneurs embark on this journey...
The end of the year is always a time of reflection for businesses. It's an opportunity to review successes, assess areas of improvement, and plan for the year ahead. As you begin to plan company strategies for 2024, one crucial aspect that shouldn't be overlooked is...
It’s a fast-paced world. No one likes to be kept waiting, especially when they have questions or concerns that require immediate attention. For businesses, this means it's more critical than ever to offer prompt and efficient customer service. First-call resolution is...