Stop Robocalls from Ruining Your Business
Robocalls are relentless, intrusive, underhanded wastes of time; and could be ruining your relationship with your customers. Recent studies have shown that one out of four people cannot tell the [...]
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4 Ways Knowledgeable Answering Service Operators Protect Your Reputation
A greeting by a personable and proficient answering service operator sends a message to your residents that they are in good hands. This protects your reputation as a property manager [...]
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Save Money and Improve Property Management Productivity with These 4 Tips
Property management is a tricky industry. Residents expect a swift response and/or solution when a problem arises that – at the very least – threatens their established level of comfort. [...]
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Text and Email Services Save Property Managers Time and Money
How long has it been since we’ve let our fingers do the walking? Many readers may not even remember that ad campaign, let alone the ancient history of the telephone [...]
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Dispatching for Property Management: It All Boils Down to Responsiveness
On an early Sunday morning a few years back, one of our agents fielded a call from a man in a state of absolute panic. Thinking he’d be back in [...]
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Providing a Property Management Homecoming
At Focus Telecommunications, we know when we gain a customer through a referral, we are likely to keep that client for a long time.  Because both parties expect the relationship [...]
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The 4 Biggest Benefits of Hiring an Answering Service for Property Management
When you became a property manager, did you ever stop to think how much your phone would factor into your success? Thinking of your phone as a lifeline is far [...]
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3 Ways to Keep Your Cool and Deal with Cranky Customers
Regardless of what line of business you’re in, angry and irate customers who want to scream and shout and make you feel like an utter failure are always, always – [...]
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