5 Important Considerations When Hiring A Professional Answering Service
Hiring a professional answering service? There are a lot of options out there. A quick Google search yields approximately 154… million. So, you’ve got your work cut out for you. [...]
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How Customer Service Trends Attract Millennials to Your Properties
As a property manager, you simply must keep up with the latest customer service trends. They may just be as essential a tool for you as brick and mortar. When [...]
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A Virtual Assistant Can Efficiently Direct Calls for Superior Customer Service
How many calls do you receive per day? In our experience – too many to count; certainly, too many to devote 110% of your attention to, regardless of how much [...]
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Live with Passion, Work with Friends
Have you ever walked into a room where you didn’t know anyone, but were immediately drawn to someone who was in a conversation with others?  He or she may have [...]
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Meet Growing Property Management Demands with a Professional Customer Care Team
A few months back, property managers had to make immediate and significant changes to the way they did business and engaged with residents. Safety procedures were augmented, remote working was [...]
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Focus Answering Service Again Earns Top Honors from ATSI
Focus Answering Service Again Earns Top Honors from ATSI Focus Answering Service, headquartered in Eldersburg, Md., was recently honored with the Association of TeleServices International (ATSI) 2020 Award of Excellence. [...]
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Oops a Daisy! When Good Intentions are Nipped in the Bud
Focus Telecommunications celebrated its anniversary in April. To recognize the occasion, we decided to send packages of wildflower seeds to our employees to thank them for “helping us to grow.” [...]
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Scheduled Video Meetings Can Go a Long Way in Easing Anxiety
Meetings get a bad rap. Lots of complaining about some people droning on and others not contributing. Lots of parroting about how boring they are. Let’s take an honest look [...]
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