How the Best Answering Services Eliminate On-Call Confusion
Property management has so many moving parts. There are the properties, themselves, of course, and all of the intricate bits of infrastructure they comprise – from wiring to plumbing and [...]
Read More
4 Ways Your Call Center Keeps Property Management Costs Down and Efficiencies Up
Property managers continuously struggle with balancing the needs of their residents with their own interoffice demands. A quality telephone answering service can help to eliminate redundancy and improve efficiency, while [...]
Read More
Stop Robocalls from Ruining Your Business
Robocalls are relentless, intrusive, underhanded wastes of time; and could be ruining your relationship with your customers. Recent studies have shown that one out of four people cannot tell the [...]
Read More
4 Ways Knowledgeable Answering Service Operators Protect Your Reputation
A greeting by a personable and proficient answering service operator sends a message to your residents that they are in good hands. This protects your reputation as a property manager [...]
Read More
Save Money and Improve Property Management Productivity with These 4 Tips
Property management is a tricky industry. Residents expect a swift response and/or solution when a problem arises that – at the very least – threatens their established level of comfort. [...]
Read More
Text and Email Services Save Property Managers Time and Money
How long has it been since we’ve let our fingers do the walking? Many readers may not even remember that ad campaign, let alone the ancient history of the telephone [...]
Read More
Dispatching for Property Management: It All Boils Down to Responsiveness
On an early Sunday morning a few years back, one of our agents fielded a call from a man in a state of absolute panic. Thinking he’d be back in [...]
Read More
Providing a Property Management Homecoming
At Focus Telecommunications, we know when we gain a customer through a referral, we are likely to keep that client for a long time.  Because both parties expect the relationship [...]
Read More