Text and Email Services Save Property Managers Time and Money
How long has it been since we’ve let our fingers do the walking? Many readers may not even remember that ad campaign, let alone the ancient history of the telephone [...]
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Dispatching for Property Management: It All Boils Down to Responsiveness
On an early Sunday morning a few years back, one of our agents fielded a call from a man in a state of absolute panic. Thinking he’d be back in [...]
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Providing a Property Management Homecoming
At Focus Telecommunications, we know when we gain a customer through a referral, we are likely to keep that client for a long time.  Because both parties expect the relationship [...]
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The 4 Biggest Benefits of Hiring an Answering Service for Property Management
When you became a property manager, did you ever stop to think how much your phone would factor into your success? Thinking of your phone as a lifeline is far [...]
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3 Ways to Keep Your Cool and Deal with Cranky Customers
Regardless of what line of business you’re in, angry and irate customers who want to scream and shout and make you feel like an utter failure are always, always – [...]
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The Ancient Theory of Thirds
The ancient theory of thirds says that in any organization, team, business or industry association, one-third of the people will do two-thirds of the work. The next third will do [...]
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Did You Invite a Thief into Your Business?
I bought my new computer through a private dealer this time. He transferred everything from my old laptop to my new one and added some extra protection, since I was [...]
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What Goes into the Cost of Hiring an Outsourced Answering Service?
If you are on the hunt for a virtual receptionist (or for virtual receptionist services) for your office, you need to understand the expenses involved. Pricing and packages vary from [...]
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