Author: focus

What Goes into the Cost of Hiring an Outsourced Answering Service?
If you are on the hunt for a virtual receptionist (or for virtual receptionist services) for your office, you need to understand the expenses involved. Pricing and packages vary from [...]
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4 Ways Call Centers Guarantee Accurate Dispatch Procedures
Precision and accuracy. They’re the linchpins of custom dispatch procedures for property managers. You cannot afford to have an incomplete message sent to the wrong on-call when one of your [...]
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Focus Telecommunications, Inc. wins coveted ATSI Award of Excellence
  FOR IMMEDIATE RELEASE                                      CONTACT: Melanie Dixon Friday, June 14, 2019                                [...]
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Telephone Answering Service Skills Can Help You Stand Out in the Job Market
  It is 2019. Automation, machine learning, and Artificial Intelligence are replacing jobs at a rapid pace. It won’t be long before employment opportunities are relegated to tasks only humans [...]
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4 Reasons to Reconsider Hiring a Full-Time Receptionist
Hoist your highlighters high and pour out a cup of paperclips. These are the waning days of the full-time receptionist. An increasing number of businesses are opting for virtual professionals [...]
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It’s Not a Nine to Five World, Anymore
It happened, Sunday, January 20th at 10:32 AM – and again Wednesday, February 13th at 7:45 PM, and then again today, Tuesday, March 12th at 6:27 AM! And we’re thrilled!! Our new website designed, [...]
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Worried About Minimum Wage Increase Repercussions? There is an Alternative!
On March 28, the Maryland House of Delegates voted to override Governor Hogan’s veto to pass a minimum wage increase bill. The bill will go into effect at the beginning [...]
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First Do No Harm: Protect Your Patients’ Info with HIPAA Compliant Medical Answering Services
The Health Insurance Portability and Accountability Act (HIPAA) was signed into law in 1996 to ensure that sensitive Patient Health Information (PHI) – such as names,  identification numbers, billing information, [...]
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