Author: focus

Quick Onboarding is a Necessity in Emergencies
With COVID-19 causing abrupt shutdowns nationwide, companies in the service industry must quickly adapt to provide quick onboarding in emergencies. Focus recently received a call from an HVAC company serving [...]
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“You Guys Saved My Butt!”
Our client of less than a year grabbed my hand and shook it, “I had two people call out yesterday and if we hadn’t had you, I don’t know what [...]
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There’s a Difference Between Full-Time Work from Home and Emergency Work from Home
Some people work from home full-time, and that’s simply part of their job description. Like any workplace routine – being in the house, not a cubicle, is second nature to [...]
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Cheap Seeds Bring Cheap Birds: Weigh Price and Value to Achieve a Better Return on…
By Donna West, President, Focus Answering Service I am an avid backyard bird watcher. In the garden surrounding my deck there are several feeders, serving up a feast for different [...]
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Coronavirus Scare Warrants Review of Telephone Answering Protocols
The country remains on high alert as coronavirus-related headlines dominate the newsfeed. There are currently more than 40 confirmed cases of the respiratory disease known as coronavirus (COVID-19) in the [...]
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Why Authenticity and Consistency are the Key to Quality Customer Service
When a business phone rings, chances are the caller is looking for a solution to a problem. Moreover, they are hoping a human being will answer! In fact, that human [...]
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Eliminate Hiring Hassles with Property Management Solutions
Few employers in any industry – let alone property management – embrace the hiring process with open arms. It’s a necessary evil. A long, arduous, time and money-consuming ordeal. And [...]
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How the Best Answering Services Eliminate On-Call Confusion
Property management has so many moving parts. There are the properties, themselves, of course, and all of the intricate bits of infrastructure they comprise – from wiring to plumbing and [...]
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