Author: focus

Providing a Property Management Homecoming
At Focus Telecommunications, we know when we gain a customer through a referral, we are likely to keep that client for a long time.  Because both parties expect the relationship [...]
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The 4 Biggest Benefits of Hiring an Answering Service for Property Management
When you became a property manager, did you ever stop to think how much your phone would factor into your success? Thinking of your phone as a lifeline is far [...]
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3 Ways to Keep Your Cool and Deal with Cranky Customers
Regardless of what line of business you’re in, angry and irate customers who want to scream and shout and make you feel like an utter failure are always, always – [...]
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The Ancient Theory of Thirds
The ancient theory of thirds says that in any organization, team, business or industry association, one-third of the people will do two-thirds of the work. The next third will do [...]
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Did You Invite a Thief into Your Business?
I bought my new computer through a private dealer this time. He transferred everything from my old laptop to my new one and added some extra protection, since I was [...]
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What Goes into the Cost of Hiring an Outsourced Answering Service?
If you are on the hunt for a virtual receptionist (or for virtual receptionist services) for your office, you need to understand the expenses involved. Pricing and packages vary from [...]
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4 Ways Call Centers Guarantee Accurate Dispatch Procedures
Precision and accuracy. They’re the linchpins of custom dispatch procedures for property managers. You cannot afford to have an incomplete message sent to the wrong on-call when one of your [...]
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Focus Telecommunications, Inc. wins coveted ATSI Award of Excellence
  FOR IMMEDIATE RELEASE                                      CONTACT: Melanie Dixon Friday, June 14, 2019                                [...]
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