Author: focus

20 Questions to Ask when Selecting an Answering Service
Today’s Message Center, Answering Service or Call Center is a far cry from the old “One Ringy-dingy” answering service. Sophisticated computerized systems have replaced cord-boards, well-educated, professional telereceptionists have emerged, [...]
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Too Many Choices
A recent call to inquire about a passport resulted in reaching an automated system that gave seven initial choices. SEVEN. It took a second call into the system just to [...]
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Focal Point Newsletter – October 25, 2017
Who’s on first? Baseball is becoming a hot topic as the playoffs approach and fans tend to pay a lot of attention to the upcoming lineup. Who will pitch and [...]
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An Example – and a Commitment for our Company
Are we committed …to a cause? …to making a difference? …to improving lives? I stumbled over the following information as I was searching for something else online and condensed it [...]
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Nine Tips for Disaster Preparedness
We don’t always get sufficient warning of potentially disastrous weather or conditions so it pays to get in the habit of having some backup systems in place at all times [...]
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Focal Point Newsletter – Sept 26, 2017
How to Make Search Engine Optimization (SEO) Work for You You might have the most beautiful website in the world, but if prospective clients can’t track it down, you’ve wasted [...]
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Focal Point Newsletter – August 29, 2017
We’re Excited About Our New Website! Check out our new website… www.Focustele.com We have new colors, new information, and a new vibe. The old website was pretty good, but after [...]
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August 1, 2017 Focal Point Newsletter
13 Years in Row – ATSI Award of Excellence! It’s both an honor and a joy to be recognized by the Association of Telemessaging Services International for earning the Award [...]
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