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We are proud to be one of
the few answering services
in North America to have
achieved the high quality
necessary to earn the ATSI
& CAM-X awards of
excellence for
outstanding telephone
answering service!
We also earned the
prestigious CAM-X Award
of Distinction and earned
the highest score for all
Answering Services in
North America for the
2007 ATSI Award of
Distinction
Focus is 1 of only a few
call centers in the world
GOLD certified by ATSI!
Focus is a
MBE - Minority Owned Business
Order Entry
24/7 Answering Service
Web Site Answering
One Product or a
Catalogue
Credit Card
Authorization
Customized Scripts
Cross Selling & Up
Selling
Data Base Management
Fund Raising
Telephone Answering
Service
24/7 Answering Service
Operator Services
Fax Boxes
Inbound Telemarketing
Toll Free Numbers
Customer Service
Help Desk
Dealer Locate
Reservation &
Appointment Scheduling
R.S.V.P.
Hiring Line
Maintenance Support
Technical Support
Data Entry
Hotlines
Virtual Receptionist
Disaster Planning
Disaster Hotline
E-mail Reply
Medical Answering Service
Government Answering Service
Voice Mail
Stand Alone
Operator Back-up
Multi-level
Fulfillment
Products or Literature
Pick & Packaging
Services
Inventory Management
Labels
Direct Mail
Multiple Shipping
Options
Delivery of Messages
E-Mail
Fax
Voice Mail
ASCII Files
P/C Pick-up
Alphanumeric Pagers
Comma Delimited Files
Company Profile
Must
Read Page
Focus
Newsletter
Focus
Faces
Answering phones
since 1987!
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Order Entry / Fulfillment
Focus' Call Center has over 20 years of experience and can give you the support and
expertise you need to handle your order
entry
calls
and
fulfillment needs. We wonthe 2008 ATSI Award of Distinction and the 2008 CAM-X Award of Distinction
both
awards are given to only the best order taking call centers.
Let us
answer your
customers questions and solve their
concerns
over the
phone,
with
e-mail or text
chat. Our intense training assures
that our
order entry and
fulfillment
staff
will be
ready
to assist your clients
and make you money
(and isn't that what it's
all about?).
Choosing the right inbound order entry company to team with is hard enough, so be sure
to
choose
wisely
the first time. Team with Focus and you will be more efficient now, AND
you
will be
investing
in your future! We offer multiple time zone networking,
working in
your
Internet site (we're a web
enabled answering service), backup for
media bursts,
overflow calls
and possible disasters.
Cross-selling and up-selling techniques will boost your bottom line! Already know
about
up-selling
and crossing-selling? Then skip ahead two paragraphs, otherwise, read
on..
Up-selling is when you call a person's attention to an item of greater quality (and
cost). For example, "Did you notice that same leather jacket is
available with a fur lining for
only $75
more?"
Telemarketing
offers like this are always made in a warm,
pleasant
manner and
never pressed. It
is simply a helpful
gesture to bring these
opportunities
to the caller's
attention. It is telemarketing
to encourage impulse
buying,
but it also
offers convenience
to busy shoppers.
Cross-selling is the inbound telemarketing technique used to inform a customer of a
related
item
that
naturally "goes" with the main product. For instance, a customer
that just
made a
computer
printer
purchase may be interested in paper or a spare ink
cartridge. The
additional purchase is
made about
30% of the time, a significant
increase in sales to you!
Up-selling and cross-selling inbound telemarketing
techniques are not limited to
catalogue
style
order
taking.
They work well for many types of organizations. From
ticket sales to
reservations,
from charity
functions to fundraisers or any type of order-
taking; customers
often appreciate the
opportunity to get
better seats, an extended
stay for less, a mention
in the program or a photograph
with the
guest of honor.
Focus will partner with you to create a customized script, manage your database,
develop
reports
that
will help you run your business more efficiently and arrange for
your
messages
to be delivered
to one
or multiple locations. Being a part of a team
means
communication
so you will work closely
with an
account manager who will keep you and
us up to date on
what's new in your company.
Our Fulfillment Center makes business
so much easier for you. Our Call Center
can take
the order
and authorize the credit
card. Then our Fulfillment Center can
ship it the same
day or next
day.
If you
need..
- Multiple shipping options
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- Someone to handle your inventory -
from storage space to returns
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- Pick & Packaging services
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- Multiple items or literature
mailed
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- E-mail delivery -
one of many ways to get your orders
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We can do ALL of this and MORE! Focus' Answering
Service has the commitment and
quality
it takes
to
become your partner in Order entry or Fulfillment.
Be sure to click on our "Must Read" page.
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