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Customer Testimonials - Must Read
Now that you've looked through the Focus
Call Center web site, you can
see why we
are
prepared to meet the challenge of providing your company and clients with
the
quality
answering service you deserve, but don't just take our word for it...
"Our television documentary, "Jews &
Christians: A Journey of Faith," has been playing for four
years
on
over two-hundred public television stations nationwide. Focus has been
doing an
extraordinary job
in providing rapid, accurate and courteous service in
handling the many calls
that come in after the
program is aired on the various
stations across the country. I am also
impressed with Focus's ability to
handle such a barrage of multiple calls following the airing of
the
program. We have received numerous
compliments from viewers who were
impressed by
the way they were treated during the call ordering
process. I
heartily recommend their
services. When you work with Focus, it's more
than working
with a company; it's like working
with family."
G. Krell, President Auteur Productions,
LTD.
“We
have been very satisfied customers of Focus for several years. We don't even
think about our answering service..... it just keeps going and going.”
T.M., TM Associates (Property Management)
“For 10
years, Focus Comm Centers has provided our company with excellent service. All
calls are executed in a timely and professional manner and the staff is always
respectful and helpful. Emergencies are handled with urgency, care and with
enough detail that we are able to jump on the situation immediately when we get
the call. We appreciate all that you do.”
R.F., Capital Realty Management Group
“Pop
those champagne corks. Occasions and Focus have been together for 10 years.
That's an entire decade without having to give up a single Saturday! Occasions
has grown considerately over the years and since 1998 Focus has kept up with us
every step of the way. That is so very important as our staff has more than
tripled in our sales office alone. With all Focus has to offer, Occasions can
and does put itself into their capable hands at a moments notice. I will keep
recommending Focus to anyone who asks about our wonderful answering service.
Here's looking forward to another 10 years of growth and teamwork!”
D.D, Occasions Caterers
“The
service is going nice and smooth. Anytime I need to make changes to the On Call
Schedule, the changes are made. Everyone is so nice and professional!”
K.M, Static Power
“A
situation occurred over the weekend where a vehicle knocked down a sprinkler
pipe in a parking garage and our reaction was so quick that we eliminated
further property damage!”
P.G., Darnestown Management
“15 years
of dependable service. What more can I say? If you want a thorough service,
call Focus. I can sleep at night!”
J.C., President CWR Janitorial Services
“Excellent
service; no problems”
Leslie, Priority Engineering
"I would
highly recommend the service"
Dr M., Psychiatrist
“Focus has
been a very good answering the phones when I am out of the office or
unavailable. And I find it especially convenient to have immediate email
records of incoming calls.”
L.B., Lifecare Advisors
“Anne, just wanted to
write to you about how pleased I am with your service.
Your operators are always very thorough and polite. It's a pleasure working
with a professional company.”
R.A., Maloney Aire
“Great Service! We
receive calls promptly. I can always call and speak with a supervisor. When I
change on-call, I get a prompt response.”
A.T., DH Bader Management
"Wonderful Service"
R.
Finch, CRM
"Focus has been very helpful."
C. Nance, Ashton Woods Apartments
"What wonderful service. No issues what so ever. I highly recommend
Focus!"
K. Duke Sullivan, Reflection Apartments
"Keep up the Good work (Focus)"
J. Cheney, CWR
"Focus has been our answering service
for a number of years and has successfully supported a
complex
and busy
after-hours health care service. Focus has worked with us collaboratively
to
make continuous
improvements and is always there to help us out in special
situations."
L. Scott, Johns Hopkins Home Care Group
"My definition of Great Service is caring about the clients needs and your
company is doing a great job for us"
L.
Ketara, Owings Park
"Focus is one of the most efficient and professional organizations which we have
come to work with."
H.
Theoharis
"We set out to upgrade our service to
include a live operator. We felt our callers needed the
assurance that
their call to us was worth more than being sent through a voice mail
system.
The live operator has worked
and has succeeded in making our firm
extremely responsive on
a 24 hour basis and the follow-up, by Focus,
when we
have concerns has been highly
professional. I can certainly and
willingly say I would
recommend your services to
any firm that wished to
inquire. Please don't hesitate to have any
prospective client give
me
a call."
J. Keman CPM, Hagner Management Corporation
"Previously we had used (a medical answering service) and were always
disappointed with
the results.
When
new patients call our practice during or after
hours, I want them to receive
personalized attention
and the
opportunity to talk to a
human being, not a recording system.
The staff at your office has met our
needs in a
professional and efficient manner. In addition,
your operators have always been
responsive to
changes in the
format of our answering system
protocol. Through the
years, I have always recommended
Focus answering
service to
colleagues; I will continue to recommend your
Answering Service to
anyone - without
qualification."
K. Ellis, Ph.D.
"You have a great service!"
B. Kidd, The Victoria
"I think Focus is a great company!"
B. Wingfield, St. Paul Senior Living
"We honestly couldn't be happier with
the top-notch service they provide us. They make us
feel like a
business
partner, not a number. We have made a great decision to work with
them,
and we
would gladly
recommend them to anyone."
E. Seda, Crowell and Baker
Assoc.
"When we desperately needed your telemarketing help with our first
Champion Series (in
which 12
chambers
of commerce participated), you came through again by
increasing our
attendance by over
50%. Most recently,
you dramatically helped the
registrations for our
first ever, Montgomery Business
Week. Your professional
outbound telemarketing staff is
energetic, polite and pleasantly persistent!
When it comes
to
getting people
off their butts
and to events, you need a great telemarketing
team! Focus
Call Center is a sure bet!"
C. Chiet, Publisher Montgomery Business Gazette
"Focus Telecommunications now handles
calls on our 1-800 number 24 hours a day and
makes all our
Travel
Plaza
Reservations. They do our fulfillment for discount coupons,
road warrior
discount cards
and passport
incentives cards to all our customers. They
demonstrate a high degree of professionalism
with the customers
and they cover
all the
details required to make things successful. They are very
innovative in finding ways to
better serve our companies needs. I feel
that any company would
benefit by using
the services of Focus."
E. Cavanaugh, Host Marriott Services
(HMS Host)
"I wanted to convey my appreciation for
the fine job you folks at Focus have been providing
my firm.
Ever since
my
firm switched (from another answering service) to Focus, we have
observed a
noticeable
change. We enjoy
the professional manner in which our image is
projected by your staff to our potential
and existing customers.
In fact,
I can honestly say
that we have received several compliments over the
past seven
years from customers
about
the timeliness and accuracy of the messages relayed
by your staff
to mine. Thank you very
much for
the great service and
continued support you have given my
firm's
operations and me. I wish you
all
the best with your firm's success and growth."
J. Cheney, President C.W.R. Inc.
"The STTAR Center has utilized Focus'
services for the last four years. Since we are a crisis
center, our
telephone
support needs are urgent and complex. The staff at Focus has
done
an amazing job handling
our changing
schedules and on-call information, and
at the same
time has provided empathetic, competent
support to our
clients."
S. London, Sexual Trauma Treatment,
Advocacy and Recovery Center, Inc.
"I hope you will seriously consider
choosing Focus as your provider! We have been
using them
as our
24X7
answering service for over five years now. They have seen us
through countless employees,endless procedure
changes and even through company
changes!
The good thing about them is that they
are very flexible.
When ever
we needed to make
changes to our greeting or add/change procedure
numbers
our requests were processed
immediately. A big plus is that there
is always a supervisor on duty to take
care of our
occasional last minute change requests. I have personally worked with their on-call
coordinators
and I
must say they exhibit the finest customer
service. They even send out
company newsletters with their
invoices, which makes getting the bills not so
rough.
It is
nice to see a company who clearly values its
employees as
well as its clients."
A. Toro, MARC Global Services, LLC
"Thank you for the excellent service
your company has provided us in the past years as our
answering
service.
We
look forward to expanding our working relationship with you in the
future as
we begin
telemarketing. We
are sure
this new venture with your company
will also
be very beneficial to us."
M. Biederman, Parker Heating & Air
Conditioning, Inc.
(winner of the National Medal of Excellence)
"The professionalism shown by your
staff has been exceptional in the day and age when such
a quality
is hard
to
come
by. On the rare occasions when we have experienced a problem, the
staff at Focus has
taken every
step necessary to
correct the problem and to make
sure it does
not happen again. I am
sure our business
relationship will
continue for
many years to come.
Keep up the good work."
D. Avery-Hall, Avery Elevator Corp.
"The service received has been of the
highest professional quality. From the first day of
service,
communication
between our staff and all members of Focus Telecommunications,
has been quick,
concise,
and friendly. The staff
were able to recognize and direct a
variety
of calls to the appropriate
technician in a
variety of
circumstances.
Working with the supervisory
staff has resulted in a
satisfactoryresolution to every
concern. I anticipate a successful
and
enjoyable working relationship in the future."
D. Bragaw, Utility Service Express, LLC
"TTE of Maryland, Inc. has been using
Focus for our after hours answering service for approx.
13 years
with
excellent
results. With our business being service related to long distance
outbound
& inbound with
travel
cards for business &
residential, it is critical
for our customers
to talk with a live person 24-7.
Adding the fact
that
our customers are in 40+
states, it is easy
to see that dependability and
professionalism
is absolutely vital
for TTE to provide the level of
customer
service we are known for. When someone asks if
we are satisfied with
our
answering
service my response is.. 13 years
with the same
organization
speaks for our level
of satisfaction."
K. Wood, President TTE of Maryland, Inc.
WOW, I
still have over 30 testimonials to list, but I think you get the point.
Give us a try, you won't be disappointed.
Lannette Reandeau,
VP
Focus Telecommunications, Inc.
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