Medical

Proudly offering outstanding Answering Service for 20 YEARS!

We are proud to be one of the few answering services in North America to have achieved the high quality necessary to earn the ATSI & CAM-X awards of excellence for outstanding telephone answering service!

We also earned the prestigious
CAM-X Award of Distinction and earned the highest score for all Answering Services in North America for the 2007 ATSI Award of Distinction

Focus is 1 of only a few
call centers in the world
GOLD certified by ATSI!

Focus is a MBE - Minority Owned Business

Order Entry
   24/7 Answering Service
   Web Site Answering
   One Product or a
        Catalogue
   Credit Card
        Authorization
   Customized Scripts
   Cross Selling & Up
        Selling
   Data Base Management
   Fund Raising

Telephone Answering Service
   24/7 Answering Service
   Operator Services
   Fax Boxes
   Inbound Telemarketing
   Toll Free Numbers
   Customer Service
   Help Desk
   Dealer Locate
   Reservations &
      Appointments
   R.S.V.P.
   Hiring Line
   Maintenance Support
   Technical Support
   Data Entry
   Hotlines
   Virtual Receptionist
   Disaster Planning
   Disaster Hotline

Medical Answering Service

Government Answering Service

B to B Outbound Telemarketing
   Surveys
   Appointment
        Confirmation
   Data Scrubbing
   Reservation
        Confirmation
   E-mail Reply

Voice Mail
   Stand Alone
   Operator Back-up
   Multi-level

Fulfillment
   Products or Literature
   Pick & Packaging
         Services
   Inventory Management
   Labels
   Direct Mail
   Multiple Shipping
        Options

Delivery of Messages
   E-Mail
   Fax
   Voice Mail
   ASCII Files
   P/C Pick-up
   Alphanumeric Pagers
   Comma Delimited Files

Answering phones
since 1987!

                          Medical Answering Service

    Focus is an award winning, 24 hour answering service. Your patients expect and deserve the
    best when it comes to their health; don't let that quality slip just because you and your staff
    are not at the office. At Focus medical answering service our mission is to take and deliver
    messages accurately, promptly and professionally.

    Focus has been handling medical accounts for over 20 years, and our most recent awards
    include the 2007 ATSI Award of Excellence for Outstanding Answering Service, 2007 ATSI
    Award of Distinction, 2007 CAM-X Award of Distinction, and the 2007 CAM-X Award of
    Excellence for Outstanding Answering Service. We made our name by handling every
    medical message as if it were the only message, but we built our reputation as a medical
    telephone answering service by being able to perform the most difficult and complex
    instructions for our most demanding accounts.

    Donna West, President of Focus, has over 10 years of experience in the medical industry and
    created Focus to specifically meet the needs of the medical community. We take pride in our
    continued commitment to your industry. Focus answers for physicians in all medical
    specialties from single doctor practices to multiple clinics, home health providers,
    pharmaceutical companies, medical equipment and supply distributors and a nationally
    acclaimed hospital. Our policies, procedures and training are about providing the best
    possible medical answering service to you and your patients. Here are some examples of
    what we do for you.

Over 20 years of medical call center experience!

Operators undergo a rigorous training program and ongoing quality control evaluations

All operators sign a confidentiality agreement

Focus is up to date on HIPAA requirements

We have archived message storage and retrieval

Emergency medical dispatchers are specially trained to handle medical situations

Focus uses single call handling so patients are not put on hold

There is an on-call coordinator to manage who is on-call

Message delivery by fax, email, cell phone, radio phones, voicemail and pagers

Calls are recorded for your protection

   All this translates into better service for Focus' clients and helps us to maintain leadership
    within the medical messaging industry. In this day of litigation and patient rights, it is
    extremely important that your answering service has the tools and systems in place to
    professionally represent your practice, as well as help protect it. Focus believes in building
    plans to work with the demands of medical offices large and small; we can offer solutions
    that far surpass the limitations that medical answering services once had.

    Focus offers a FREE trial at no obligation to most of our new answering service
    clients. Wouldn't you love to have an employee work for you for FREE for one week just to
    be sure you liked them?

   "I want to thank you for the professional manner in which you have handled our telephone
    answering service account. Your attentiveness to our needs and swift response is greatly
    appreciated. During times of transition and change you have committed yourself to our
    business and have seen us through any turbulence. I look forward to continuing our work
    relationship."
        J. Hoffman, Johns Hopkins Home Care Group

   "Previously we had used (a medical answering service) and were always disappointed with
    the results. When new patients call our practice during or after hours, I want them to receive
    personalized attention and the opportunity to talk to a human being, not a recording system.
    The staff at your office has met our needs in a professional and efficient manner. In addition,
    your operators have always been responsive to changes in the format of our answering system
    protocol. Through the years, I have always recommended Focus answering service to colleagues;
    I will continue to recommend your Answering Service to anyone - without qualification."
       K. Ellis, Ph.D.

   "The STTAR center has been very pleased with the service being provided by Focus. Due to the
     urgent nature of the calls we receive, and since we require that all calls be patched, Focus has
     been able to provide the customized service which our 24 hour hotline requires. I am especially
     pleased with the customer service contact with Focus representatives. As situations which require
     attention arise, my questions and concerns are always met with polite, professional attention by
     all Focus personnel involved. I look forward to a continuing relationship with Focus. It is evident
     that fine tuning the specific needs of our hotline is a priority which Focus is dedicated to achieving
     on an on-going basis.
          A. Levine, Sexual Trauma Treatment, Advocacy and
           Recovery Center, Inc.

    Other telephone answering services refer their most difficult accounts to us because we
   go the extra mile to get it right. If you had a bad experience with another medical
   answering service or just want to get it right the first time, choose Focus.