Proudly offering outstanding Answering Service for 20 YEARS!

We are proud to be one of the few answering services in North America to have achieved the high quality necessary to earn the ATSI & CAM-X awards of excellence for outstanding telephone answering service! 

We also earned the prestigious
 CAM-X Award of Distinction and earned the highest score for all Answering Services in North America for the 2007 ATSI Award of Distinction

 

Focus is 1 of only a few
 call centers in the world 
GOLD certified by ATSI!


Focus is a MBE - Minority Owned Business 

Order Entry 
   24/7 Answering Service
   Web Site Answering 
   One Product or a
        Catalogue
   Credit Card 
        Authorization
   Customized Scripts
   Cross Selling & Up
        Selling
   Data Base Management
   Fund Raising

Telephone Answering Service
   24/7 Answering Service
   Operator Services
   Fax Boxes
   Inbound Telemarketing
   Toll Free Numbers
   Customer Service
   Help Desk
   Dealer Locate
   Reservations &
      Appointments
   R.S.V.P.
   Hiring Line
   Maintenance Support
   Technical Support
   Data Entry
   Hotlines
   Virtual Receptionist
   Disaster Planning
   Disaster Hotline

Medical Answering Service

Government Answering Service

B to B Outbound Telemarketing
   Surveys
   Appointment
        Confirmation
   Data Scrubbing
   Reservation
        Confirmation
   E-mail Reply

Voice Mail
   Stand Alone
   Operator Back-up
   Multi-level

Fulfillment
   Products or Literature
   Pick & Packaging
         Services
   Inventory Management
   Labels
   Direct Mail
   Multiple Shipping
        Options

Delivery of Messages
   E-Mail
   Fax
   Voice Mail
   ASCII Files
   P/C Pick-up
   Alphanumeric Pagers
   Comma Delimited Files

Company Profile

Must Read Page

Focus Newsletter

Home Page

Focus Faces

Answering phones 
since 1987!

 

 

 

 

                             HomeAnswering ServiceMedicalGovernmentOrder Entry & Fulfillment
                              Must ReadOutbound TelemarketingCompany ProfileNewsletterFocus Faces
                       
                                   Focus Faces    

                                (Position the cursor over the photograph for job descriptions.)

Donna West, President Focus Telecommunications, Inc.



Donna West
President
(301)421-1111
Donna@focustele.com

 
Chuck West, VP Focus Telephone Answering Service

Chuck West
Co-Founder

In Memoriam 1940-2006 

 

Oversees Sales department, is Focus' Web master, designs and develops marketing materials and campaigns
Lannette Gerbrick
VP of Sales & Marketing
(301)421-4600
Lannette@focustele.com

 

Oversees operations room supervisors and keeps our computer systems running smoothly
Thomas Reandeau
VP of Operations
(301)421-5087
Tom@focustele.com

 

 Handles invoices and manages our accounts receivable department

 


 

James B. Reandeau
Chief Financial Officer
(301)421-0332
Jim@focustele.com


 

 



Monitors and evaluates employee performance to ensure the exceptional service that our clients expect and deserve

 

Kelly Gillis
Dir. of Quality Assurance
(301)421-4916
Kelly@focustele.com

 


Manages agents in our PA office, handles customer care , develops customized reports for clients that can track profitability, sales income, demographics and much more  

 

Barbara Ireland
Director of Operations- PA
(301)421-4793
Barbara@focustele.com



Hires bright and enthusiastic employees. Trains all new employees on Focus policys and individual account procedures
Lee D. McAteer
Director of Training
(301)421-0308
Lee@focustele.com

Motivates and handles employee issues.  Supervises our operations room and handles customer calls
C.J. Novak
Daytime/Weekend Operations Manager
(301)421-1111
Manages our Fulfillment Department and is Customer liaison to many of our order entry clients
 

Misty Novak
Director of Call Center Svcs
(301)421-5353


Signs up and designs customized accounts to best suit the needs of our new clients


Anne Postich
Sales Consultant
(301)421-1111  ext. 5310
Ask@focustele.com

Signs up and designs customized accounts to best suit the needs of our new clients.  


Kathy Powell-White
Senior Sales Consultant
(301)421-1111  ext.4599
Ask@focustele.com

Manages agents in our Maryland office, researches customers calls, educates customers and employees about Focus procedures  


Annamaria Spolnicki
Director of Operations - MD
(301)421-1111   ext. 5400
Anna@Focustele.com