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We are proud to be one of the few
answering services in North America to have achieved the high quality necessary
to earn the ATSI & CAM-X awards of excellence for outstanding
telephone answering service!
We also earned the prestigious
CAM-X Award of Distinction and earned the highest score for all Answering
Services in North America for the 2007 ATSI Award of Distinction
Focus is 1 of only a few
call centers in the world
GOLD certified by ATSI!
Focus is a
MBE - Minority Owned Business
Order Entry
24/7 Answering Service
Web Site Answering
One Product or a
Catalogue
Credit Card
Authorization
Customized Scripts
Cross Selling & Up
Selling
Data Base Management
Fund Raising
Telephone Answering
Service
24/7 Answering Service
Operator Services
Fax Boxes
Inbound Telemarketing
Toll Free Numbers
Customer Service
Help Desk
Dealer Locate
Reservations &
Appointments
R.S.V.P.
Hiring Line
Maintenance Support
Technical Support
Data Entry
Hotlines
Virtual Receptionist
Disaster Planning
Disaster Hotline
Medical Answering Service
Government Answering Service
B to B Outbound
Telemarketing
Surveys
Appointment
Confirmation
Data Scrubbing
Reservation
Confirmation
E-mail Reply
Voice Mail
Stand Alone
Operator Back-up
Multi-level
Fulfillment
Products or Literature
Pick & Packaging
Services
Inventory Management
Labels
Direct Mail
Multiple Shipping
Options
Delivery of Messages
E-Mail
Fax
Voice Mail
ASCII Files
P/C Pick-up
Alphanumeric Pagers
Comma Delimited Files
Company Profile
Must
Read Page
Focus
Newsletter
Home Page
Focus
Faces
Answering phones
since 1987!
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Focus Company Profile
In 1987 Donna West entered the telephone answering service /
call center industry after
several
years as a successful consultant to the medical community. The phenomenal
growth of Focus
Call Center during its early years made her a sought after advisor to
other answering service
owners.
As the evolution of telecommunication firms has rapidly
expanded, Donna has become
a popular
speaker and an award winning author in this
industry.
Donna West, President
Under
her guidance, Focus pioneered some of the more advanced telephone answering
service
concepts, among them, single call handling (callers are not put on
hold), provision
for an on-call
coordinator to assure dispatching accuracy,
and innovative training
programs.
She
has made
Focus a Multiple Award Winning Call Center.
She received the "Member of The Year Award" given by a
prestigious industry association
in
recognition of her efforts to help other call centers
reach their potential. Donna is a Past
President
of the Startel National
Users Group, a vendor specific educational organization.
She is a member
of the Board of Directors of the Association of
Teleservices International
where she is chairperson
of the Public Relations
Committee, and a member of the Atlantic
States Telephone Answering
Association. Donna is also an
active member of the local
business community and a doting
grandmother.
Be sure to click on our "Must Read"
page.
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