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We are proud to be one of the few
answering services in North America to have achieved the high quality necessary
to earn the ATSI & CAM-X awards of excellence for outstanding
telephone answering service!
We also earned the prestigious
CAM-X Award of Distinction and earned the highest score for all Answering
Services in North America for the 2007 ATSI Award of Distinction
Focus is 1 of only a few
call centers in the world
GOLD certified by ATSI!
Focus is a
MBE - Minority Owned Business
Order Entry
24/7 Answering Service
Web Site Answering
One Product or a
Catalogue
Credit Card
Authorization
Customized Scripts
Cross Selling & Up
Selling
Data Base Management
Fund Raising
Telephone Answering
Service
24/7 Answering Service
Operator Services
Fax Boxes
Inbound Telemarketing
Toll Free Numbers
Customer Service
Help Desk
Dealer Locate
Reservations &
Appointments
R.S.V.P.
Hiring Line
Maintenance Support
Technical Support
Data Entry
Hotlines
Virtual Receptionist
Disaster Planning
Disaster Hotline
Medical Answering Service
Government Answering Service
B to B Outbound
Telemarketing
Surveys
Appointment
Confirmation
Data Scrubbing
Reservation
Confirmation
E-mail Reply
Voice Mail
Stand Alone
Operator Back-up
Multi-level
Fulfillment
Products or Literature
Pick & Packaging
Services
Inventory Management
Labels
Direct Mail
Multiple Shipping
Options
Delivery of Messages
E-Mail
Fax
Voice Mail
ASCII Files
P/C Pick-up
Alphanumeric Pagers
Comma Delimited Files
Company Profile
Must
Read Page
Focus
Newsletter
Home Page
Focus
Faces
Answering phones
since 1987!
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Answering Service / Voice Mail
Focus Awards for Outstanding Answering Service!
2007, 2006, 2005 ATSI Award of Excellence,
2007, 2006, 2005 ATSI Award of Distinction for order taking
accounts-
We earned the highest score in North America in 2007!
2007, 2006, 2005 CAM-X Award of Excellence AND
2007, 2006, 2005 CAM-X Award of Distinction WINNER!
Focus is an award winning 24 hour
answering service / call center with over 20 years of experience! We made our name by handling every message as if it were the only message, but we built our reputation
as a telephone answering service by being able to perform the most
difficult and complex instructions for our most demanding customers.
Let us handle your internet site
too! We can answer your customers
questions and solve their concerns over the phone, with e-mail or text
chat.
We have pioneered some of the newer, more advanced service concepts, among them are single call
handling so your callers are no longer put on hold (you and your customers will love it), one of the most in-depth
and innovative training programs for new employees, a dispatching team to handle all
paging and an On-Call Coordinator to help our clients manage the million dollar question, "Who's
on-call tonight?" This translates into better service for all of Focus' clients.
We offer multiple time zone networking,
your insurance for media bursts,
overflow calls and possible disasters.
Our Voice Mail is as versatile as you are. From
stand-alone voice mail boxes or complicated multiple boxes to fax boxes for people on the move or as
a back-up fax machine, we can design a system for your company. Each voice mail box offers a separate telephone
number, and your pager/cell phone can be alerted every time you get a message. Focus
voice mail is superior to in-house systems because it is maintenance free, and you never need to spend
money on upgrades.
A disaster can strike anytime without warning; don't be caught unprepared;
make Focus answering service a part of your disaster plan today. We can set up a voice mail
or operator account with emergency information that we can have ready to go in a few minutes NOT a few hours.
Your customers want service not excuses; let us help you keep your business running and your calls being
answered. Our operators can keep your clients informed or get them the help they need.
Focus offers a FREE trial at no obligation to
most of our new answering service clients. Wouldn't you love to have an employee work
for you for FREE for one week just to be sure you liked them?
Be sure to click on our "Must Read" page.
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