What Makes Focus Best?

Experience Answering client telephones right here in the USA, since 1987

Quality Focus earned the Award of Distinction with the highest score in North America 2007 and the second highest score in 2009.
Multiple award winner - see our Awards page.
99% of our clients surveyed rated our staff good to excellent.

Longevity 76% of our staff has been with Focus for over 3 years.
60% of our staff has been with Focus for over 5 years.
40% of our staff has been with Focus for over 10 years.

Reputation 75% of our new clients come from referrals.
Other answering services refer clients to us.
Go to our "Compliments" page to read what our clients say.

Education Our training trains the industry! We wrote and produced the Agent, Supervisor and Customer Service training videos now used as the industry standard.

Leadership Our President has been honored with
The ATSI LBA Sharing Award
The ATSI President's Award
And other individual awards - see our "Awards" page.

Choices If you are communicating by telephone or through the Internet we can help!

21 Questions to Ask when Selecting an Answering Service

"The professionalism shown by your staff has been exceptional in the day and age when such a quality is hard to come by. On the rare occasions when we have experienced a problem, the staff at Focus has taken every step necessary to correct the problem and to make sure it does not happen again. I am sure our business relationship will continue for many years to come. Keep up the good work!" D.A.H. at A.E.C.


 
footer

Home | Service Options | FAQ's | Why Choose Focus | Focus Faces | Newsletter | Contact | Sitemap
© FocusTele Communications 1987-2010