| Experience |
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Answering client telephones right here in the USA, since 1987
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| Quality |
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Focus earned the Award of Distinction with the highest score in North America 2007 and the second highest score in 2009.
Multiple award winner - see our Awards page.
99% of our clients surveyed rated our staff good to excellent.
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| Longevity |
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76% of our staff has been with Focus for over 3 years.
60% of our staff has been with Focus for over 5 years.
40% of our staff has been with Focus for over 10 years.
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| Reputation |
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75% of our new clients come from referrals.
Other answering services refer clients to us.
Go to our "Compliments" page to read what our clients say.
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| Education |
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Our training trains the industry! We wrote and produced the Agent, Supervisor and Customer Service training videos now used as the industry standard.
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| Leadership |
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Our President has been honored with
The ATSI LBA Sharing Award
The ATSI President's Award
And other individual awards - see our "Awards" page.
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| Choices |
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If you are communicating by telephone or through the Internet we can help! |
